Cycos mrs is a versatile Unified Communications Suite for professional end-user customers. Thanks to a wide array of standard modules, mrs allows organizations to build individual messaging, communication and contact center solutions. Depending on their requirements, mrs customers can choose simple solutions like a pure fax or voicemail integration. Or they can opt for complex systems featuring high-end speech dialog and intelligent call & message routing.

Cycos mrs offers Unified Messaging services such as fax, voice, text (SMS) and email, plus computer telephony integration (CTI), voice-enabled applications (IVR), a speech switchboard called Caller Guide, mobility solutions (text-to-speech, find-me-follow-me), intelligent call & message routing (ACD, AMD) and a powerful multi-channel contact center solution.

With its unique mrs software, Cycos follows a consistent single-server approach. All modules are based on the same technology to ensure maximum flexibility and scalability while keeping costs low. mrs works across platforms, integrating all of the key ISDN, TDM and Voice-over-IP (VoIP) telephone systems (PBX). The solution may be deployed alone or integrated into leading groupware, ERP and CRM applications and portals.

mrs from Cycos optimizes communication processes in organizations of all sizes: from SMEs to multi-national enterprises with well over 150,000 users.

• At home in most leading standard applications
• The perfect solution for heterogeneous IT and telecom infrastructures
• Unifies several sites through a simple Internet connection
• Seamlessly scalable with regard to services (modules) and the number of users
• Homogeneous, cost-effective administration across all modules and services
• Can also be deployed in Citrix environments and as a hosted solution
• Future proof thanks to open application interfaces