Our core product from CYCOS AG in Germany is mrs – message routing system – this integrates fax, voice, email and SMS into one single solution; optimizing and rationalizing communications processes, with the option to integrate them directly into CRM or ERP systems if required. mrs supports industry-leading applications such as Microsoft Exchange, Lotus Notes, SAP® and many more.
 
Thanks to specific contact center functionalities mrs is also widely used in modern call centers.
 
Flexible, modular design for perfect alignment
mrs is the most complete and flexible Unified Communication solution on the market. Thanks to its modular design and vendor independence mrs perfectly adapts to any IT and telecommunications infrastructure; its high levels of scalability and consistent single-server concept guaranteeing optimum investment protection and making mrs perfectly future proof.
 
As an integral part of any corporate IT infrastructure mrs helps to:

• optimize processes
• save costs
• increase availability and
• staff and customer satisfaction